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Patio Del Copal Case Study

One Tablet, Zero Stress: A Simpler Way to Run a Restaurant With Orders.co

How Patio Del Copal Improved Ratings and Revenue with One Simple Change
Patio Del Copal
The challenge

Patio Del Copal’s staff had to manually enter third-party orders while juggling table service, leading to delays, stress, and missed opportunities to focus on guests.

The Solution

Orders.co automated the entire order flow, from tablet to kitchen, launched a virtual brand, and made menu updates easy with fast, hands-on support.

The Result

The team saved time immediately, customer service improved, and revenue grew through faster operations and the success of a new virtual concept.

How Orders.co Online Ordering Helped Out Patio Del Copal

Orders.co helped Patio Del Copal eliminate manual order entry by automatically sending third-party orders straight to the kitchen. Staff no longer had to leave tables to manage tablets, improving service and saving time. The team also launched a successful virtual brand with full support and easy menu updates.

Challenges Before Orders.co

Patio Del Copal’s staff had to manually enter every third-party order, pulling servers away from tables and slowing down service. Menu updates were time-consuming, and delays in processing orders were starting to impact their DoorDash ratings and overall visibility. Launching new brands or updating menus added even more pressure to an already stretched team.

Location: San Jose, CA
Established: ~2022
Owner: Nalleli Somoza
Team Size: 7 employees

We were running around, placing every order in the register, then rushing back to the tables. The number one thing, hands down, is customer service. The team goes above and beyond. They’re exactly what someone in this field needs.

The Switch to Orders.co

Nalleli decided to switch to Orders.co when it became clear that manually inputting every third-party order was slowing down service and stressing out her small team. She needed a way to simplify operations without sacrificing quality, and Orders.co offered a fast, easy solution that immediately made the restaurant run more smoothly.

Measurable
Results

Instant operational efficiency
Orders seamlessly flowed from apps to the kitchen on Day 1
Significant time savings
Staff stayed tableside to focus on guests, not devices
Higher customer satisfaction
More 5-star reviews on Yelp and Google
Improved team morale
Staff reported less stress and greater productivity

Results with Orders.co

Orders.co optimized the entire ordering workflow. All third-party platform orders began printing directly to the kitchen, freeing staff to focus on in-house guests. The platform also made it easy to spin up virtual brands like Protein on the Go, providing a new source of revenue. Even onboarding was seamless, just 15 minutes to get started, with responsive support from the Orders.co team.

 

From smoother operations to stronger revenue and better reviews, the transformation was immediate. Patio Del Copal now operates with less stress and more efficiency.

Challenges
Solution
Manual entry of each delivery order
Orders are printed directly to the kitchen from third-party apps
Servers leaving tables to manage tablets
Automated flow to the kitchen without staff intervention
Order processing delays affecting DoorDash ratings
Real-time order processing ensured faster fulfillment
Owner manually updating menus and launching brands
Quick-launch support for virtual brands & menu changes

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