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Turn Guest Feedback Into Better Experiences With
Your Restaurant's Restaurant Guest Feedback Monitoring

A girl, with a glass of wine in her hand, is having breakfast and looking at the tablet.
A girl, with a glass of wine in her hand, is having breakfast and looking at the tablet.
Your customers’ voices matter. With Orders.co's Restaurant Guest Feedback Monitoring, you can gain real-time insights, respond promptly, and show your commitment to excellence.

Why Choose Orders.co?

Instant Feedback Notifications 24/7
All-in-1 Feedback System
Data-Driven Feedback Analytics
Quick Issue Resolution

Our Restaurant Partners

Why Restaurant Guest Feedback Monitoring Matters?

72%
of consumers trust local businesses more if they read positive reviews.
61%
of consumers read online restaurant reviews more than any other business type.
53%
of 18-to-34-year-olds and 47% of frequent full-service restaurant customers consider online reviews when dining.
34%
of diners pick a restaurant based on peer review website information.

Key Features of Orders.co's Guest Feedback Monitoring

A someone's hand pointing a laptop.

Simple Three-Step Feedback Process

Customers first rate their overall experience after ordering, contributing to your restaurant's rating. They receive an email prompt to review specific dishes, enhancing your menu with valuable insights. Those rating 4 stars or higher are encouraged to post reviews on platforms like Google or Yelp, boosting your online visibility.

Special Offer for Restaurants with Fewer Than 2,500 Online Orders Annually

(billed annually)

$29 monthly

Whether you’re already using the top three delivery platforms or starting, this package is great for your restaurant. We’ll help you add any missing platforms and suggest pricing strategies.
Have more than 2,500 orders annually?
Explore our regular packages

Client Experiences

A young lady with blonde hair poses for a picture and looks at the camera.
Dors Craft Beer & Kitchen
Liana
With the help of the QR menu maker, we can now communicate better with our clients. Whenever they have a question about a specific dish, they scan the code and see how it looks.

Our Latest Blog Posts

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss
Independent Restaurants
September 04, 2026

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss

Off-premise sales and off-premise profit are not the same thing. Before you decide whether delivery, pickup, direct ordering or catering is actually helping your restaurant, you need to measure restaurant delivery profitability by channel: contribution margin, fees, discounts, packaging, variable labor, refunds and repeat behavior. This guide gives you the formula, a 10-metric framework and a reusable channel scorecard.

September 04, 2026

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss
Independent Restaurants
9 min read
Restaurant Sales Are Up, but Customer Traffic Is Down What Operators Should Watch
Reporting
September 03, 2026

Restaurant Sales Are Up, but Customer Traffic Is Down: What Operators Should Watch

Restaurant customer traffic is falling for many operators even as sales climb. Higher revenue doesn’t automatically mean more guests: menu prices, average check, and channel mix can lift the topline while fewer people order. This guide shows how to read sales against traffic, spot a hidden retention problem, and diagnose what’s really behind your numbers before you act.

September 03, 2026

Restaurant Sales Are Up, but Customer Traffic Is Down: What Operators Should Watch

Restaurant Sales Are Up, but Customer Traffic Is Down What Operators Should Watch
Reporting
7 min read
Thai Boat Noodle.PS Orders.co
Product Pages
September 02, 2026

How Thai Boat Noodle.PS Built a Direct Ordering Channel That Rivals Its Delivery-App Sales

Thai Boat Noodle.PS ran nearly all of its online orders through delivery apps, paying a commission on every sale and juggling a tablet for each provider. With Orders.co, the Gilbert, AZ restaurant built its own ordering website and pulled its providers onto one device. The direct channel now brings in about a third as much subtotal revenue as Uber Eats, DoorDash, and Grubhub combined, commission-free.

September 02, 2026

How Thai Boat Noodle.PS Built a Direct Ordering Channel That Rivals Its Delivery-App Sales

Thai Boat Noodle.PS Orders.co
Product Pages
5 min read
Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss
Independent Restaurants
September 04, 2026

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss

Off-premise sales and off-premise profit are not the same thing. Before you decide whether delivery, pickup, direct ordering or catering is actually helping your restaurant, you need to measure restaurant delivery profitability by channel: contribution margin, fees, discounts, packaging, variable labor, refunds and repeat behavior. This guide gives you the formula, a 10-metric framework and a reusable channel scorecard.

September 04, 2026

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss

Is Your Off-Premise Business Actually Profitable? The Metrics Most Restaurants Miss
Independent Restaurants
9 min read
Read More