Take Control of
Your Restaurant's reputation

guest-feedback-monitoring
guest-feedback-monitoring
A restaurant's reputation means everything and Orders.co's Guest Feedback Monitoring
gives you the competitive advantage you need to thrive. Encourage happy customers to leave reviews
while getting ahead of negative ones before it's too late.

Guest Feedback
Monitoring

Build customer trust and outpace the
competition with a robust guest feedback
program.
3 Sources of Feedback
in-site-review
Order
Placed
In-Site business
Review
emailed-product
Order
Complete
Emailed product
Review
mainstream-platforms
Experience
Review
Emailed product
review. Pushed to
mainstream
platforms
guest-feedback-monitoring
listen-and-learn

Listen and
Learn

With our Guest Feedback Monitoring, tap into the pulse
of your customers' sentiments. Understand their experiences,
preferences, and areas for improvement.

immediate-alerts

Immediate
Alerts

Never miss out on crucial feedback.
Get instant notifications for specific keywords or ratings,
allowing timely interventions and service recovery.

empower-business-decesions

Empower Business
Decisions

Harness the power of collective customer insights.
Make data-driven decisions that optimize the
guest experience and elevate your brand's reputation.

77%
of diners rely on peer reviews over critic reviews

Clients Testimonial

Latha-African-Style-BBQ
Latha African Style BBQ
Maria Albegiani - Owner
We've been working with Kevin [account manager], one-on-one, making sure we do things the right way. I can't complain, things are doing better, we are doing better. It's 75% improvement of what we had before.
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Our Latest Blog Posts

The Ultimate Guide to Restaurant Reputation Management: Nurturing Your Brand Online

In the age of smartphones and social media, the dining experience extends far beyond the plate. Imagine a potential diner, fingers poised over their screen, scrolling through reviews and recommendations, seeking the culinary haven that promises an unforgettable meal. Embarking on a culinary journey isn’t just about what happens within the four walls of a […]

Unlocking the Potential of Guest Feedback: Enhancing Your Restaurant’s Reputation

Gone are the days of scribbled notes in suggestion boxes; today, feedback is instant, dynamic, and accessible with just a tap on a smartphone screen.  The age-old question, “How was your meal?” has transformed into a digital dialogue that stretches across platforms, shaping the narrative of restaurant experiences in real time.  As we navigate this […]

The Power of the Restaurant Survey: Uncovering Insights to Boost Customer Satisfaction

Do you assume whoever smiles at you means they like you? Or do you think their feelings might be insincere?  Sometimes, when people are dining in a group setting, they might be pressured by others to react either positively or negatively.  For instance, if three people praise the Greek salad and call it exquisite, the […]

Frequently Asked Questions

Take The First Step Towards A More
Powerful Ordering Solution