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Home /Blog /Hiring Restaurant Delivery Drivers: What You Need to Know

Hiring Restaurant Delivery Drivers: What You Need to Know

Mari MelikyanMari Melikyan I take great pride in helping restaurant businesses create an online voice that speaks to their customers and helps them achieve their goals.
43 articles
BlogOrders Consolidation
8 min read
A delivery guy sitting in the car.

Restaurant delivery service restaurants are becoming more and more popular these days. And for a good reason! Munching at home has never been so easy (or convenient). But if you’re like most restaurant owners, you’re probably wondering: should we offer delivery services, too? 

There’s no doubt that adding a delivery service can be a great way to bring in new customers – but it’s not as simple as just hiring competent delivery drivers and putting them behind the wheel. 

So if you’re thinking about offering delivery, read on for what you need to know first. We’ll cover everything from recruiting drivers to creating an efficient delivery process – so you can make the right decision for your business!

What are the benefits of hiring restaurant delivery drivers?

The revenues in online delivery are expected to reach 343.80 billion dollars in 2022; this means there is a lot of potential for restaurant businesses to grow. 

But delivery businesses can’t operate successfully without a robust plan. If you want to take the advantage of this buzzing business, you can check this in-depth guide to launching successful delivery business  

There are plenty of reasons to consider adding a delivery service to your restaurant and hiring delivery drivers. Here are just a few of the potential benefits:

1. Reach a wider audience:

Delivery services open up your restaurant to a whole new group of potential customers – people who might not come in to eat otherwise.

2. Increase sales:

With delivery, you can sell more food since customers have the option to order even when they’re not feeling up to cooking.

3. Offer a new level of convenience:

Customers will appreciate getting their favorite meals without having to leave their homes (or offices).

4. Stand out from the competition:

If your competitors don’t offer delivery, you could get a leg up by being the only game in town.

Of course, some challenges come along with adding a delivery service. We’ll cover those next. 

1. Cost:

Delivery services can be expensive to set up and maintain. You’ll need to factor in driver salaries, fuel, and vehicle maintenance costs.

2. Liability:

If one of your drivers gets into an accident, your restaurant could be held liable. This is why it’s important to have adequate insurance coverage.

3. Scheduling:

You’ll need to carefully plan delivery times so that orders don’t get backed up. This can be tricky, especially during busy times.

4. Employee turnover:

It’s not uncommon for delivery drivers to move on to other jobs after a few months. This means you’ll need to constantly recruit and train new employees – which can be costly and time-consuming.

Now that you know some potential benefits and challenges of hiring restaurant delivery drivers, let’s look at how to get started.

What qualifications do you need to look for in a potential driver candidate?

When choosing the right delivery driver for your business, there are a few essential qualifications you should look for.

First and foremost, you need someone with a clean driving record. A delivery driver with a history of accidents is a liability you simply can’t afford.

You need someone punctual and reliable. A delivery driver who regularly shows up late or doesn’t show up at all will not be able to get the job done.

You need someone courteous and professional. A delivery driver who is rude to customers or constantly getting into arguments will not reflect well on your business.

Finally, you need someone physically fit and able to lift heavy boxes. A delivery driver who can’t handle the job’s physical demands will not be able to get the job done.

Keep these qualifications in mind when looking for a delivery driver, and you’ll be sure to find the right person for the job.

How do you go about interviewing and testing potential drivers?

Choosing the right delivery driver is essential to the success of your business, so you’ll want to take your time in the hiring process. Of course, it all starts with a relevant job ad that has a good job description among the other delivery driver jobs.

Start by screening candidates with a phone interview. This is an excellent way to weed out anyone who doesn’t meet your basic qualifications.

Next, invite the most promising candidates in for an in-person interview. This is your chance to get to know the candidates and see if they would be a good fit for your business.

You’ll want to ensure that your potential driver is polite and professional. They should be able to communicate clearly and effectively, both with you and with your customers.

Of course, no good delivery driver is complete without a strong work ethic and a positive attitude. Once you’ve found someone who meets all of these criteria, it’s time to put them to the test.

The best way to do this is to give them a delivery order and see how they handle it. Pay attention to their time management skills and customer service abilities.

If they can successfully complete the delivery, then you can be confident that they’ll be a great addition to your team.

How do you train new drivers on your delivery process and policies?

Delivering goods to customers is a delicate process. Drivers must follow the delivery process and policies to ensure that items arrive safely and on time.

But what happens when you get a new delivery driver? How can you be sure that they will understand and follow your process?

Here are a few tips for training new delivery drivers on your process and policies:


1. Explain the process in detail.

New drivers may not be familiar with your delivery process, so it’s important to discuss the details with them. Be sure to explain each process step, from picking up the goods to dropping them off at the customer’s location.

2. Provide specific instructions.

In addition to explaining the delivery process, it’s essential to provide specific instructions for each step. For example, you might tell new drivers that they should always double-check the address before leaving for delivery. This will help ensure they don’t get lost or end up at the wrong location.

3. Give them time to practice.

After explaining the delivery process and providing specific instructions, give new drivers some time to practice. This will help them get a feel for the operation and allow them to ask any questions they might have.

4. Be available for questions.

New drivers will inevitably have questions about the delivery process. Be sure to answer their questions patiently and thoroughly. This will help them feel more comfortable with the process and understand what they need to do.

5. Give feedback.

After new drivers have had a chance to practice the delivery process, give them feedback on their performance. This will help them improve and ensure they follow your process correctly.

6. Knowledge of the latest rights of workers.

While it is not the law, it is a good idea for restaurant employers to provide their workers with essential health and safety training. This will ensure they know the risks involved in their job and how to protect themselves. It is also good to show your employees that you care about their well-being.

7. Have a solid plan for when things go wrong.

No delivery is perfect, and things will inevitably go wrong from time to time. It’s important to have a solid plan in place for when this happens. This way, you can quickly resolve any issues and get back on track.

8. Be flexible with your policies.

Delivery policies are important, but they should also be flexible. This way, you can adapt to your business’s and your customer’s ever-changing needs.

9. Keep your drivers happy.

Food delivery drivers are the backbone of your business, so it’s essential to keep them happy. This means providing them with a good wage, fair working conditions, and the opportunity to advance in their career. If you can do this, you’ll have a dedicated team of quality delivery drivers dedicated to your business and will work hard to ensure its success.

10. Use technology to your advantage.

Technology can be an excellent asset for delivery businesses. Many software programs can help you track orders, route drivers, and even process payments. Use these tools to your advantage, and you’ll be able to streamline your delivery operation and improve your bottom line.

And don’t forget to check Orders to streamline your restaurant’s online orders in one place. Our fulfillment features can help your restaurant to enable delivery on the website orders through UberEats and Doordash. So you can offer your customers delivery service without needing to hire additional staff.

By following these tips, you can be sure that your new drivers will be well-trained and prepared to deliver goods safely and efficiently.

With a bit of time and effort, you can build a team of drivers that you can rely on to help your business succeed.

What are some best practices for managing restaurant delivery drivers?

Any restaurant that offers delivery needs to have a system for managing their professional delivery drivers.

The delivery driver is the face of the restaurant, so it’s essential to ensure they’re representing the brand well. Here are some best practices for managing restaurant delivery drivers: 

  • Keep track of driver performance and give feedback regularly. This includes things like timeliness, customer service, route efficiency, etc.
  • Make sure delivery drivers are familiar with the menu and can answer questions about items.
  • Have a process for handling customer complaints and delivery issues.
  • Keep an eye on vehicle maintenance and ensure delivery vehicles are clean and in good working order.
  • Train delivery drivers on safety procedures and ensure they follow all traffic laws.

By following these best practices, restaurants can ensure that their delivery drivers represent the brand well and provide a good customer experience. 

Finding the best delivery drivers for your restaurant.

If you want to ensure your customers have a great delivery experience, find delivery drivers that are friendly, courteous, and efficient.

With the right team in place, you can focus on running your restaurant while we take care of getting food delivered to your customers’ doors.

Have you tried using any of these methods to find quality drivers for your restaurant? Let us know how it goes!

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