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Home /Blog /How to Set Up Your Online Restaurant Delivery System

How to Set Up Your Online Restaurant Delivery System

Mari MelikyanMari Melikyan I take great pride in helping restaurant businesses create an online voice that speaks to their customers and helps them achieve their goals.
43 articles
7 min read
Someone holds a smartphone in front of the laptop.

But thanks to the modern miracle of online ordering, those days are behind us. Setting up an online ordering system for your restaurant is easier than you might think and can significantly impact your bottom line.

When the internet was non-existent and the creators of Google were still in their cribs, restaurants had to rely on word of mouth and considerable foot traffic to gain customers and increase sales.

If you’re in the restaurant business, online ordering is a must. With so many people online, it’s the easiest way to get your food to your customers. Why is it a must? Well, first of all, it’s fast and efficient.

Customers can order from your website or mobile app without picking up the phone, which means they’re more likely to order from you than your competitors.

And second, it’s convenient. Customers can order at their convenience, whether at home or on the go. Now ordering system for restaurants is a necessity.

Keep reading to learn more on how to set up online ordering for a restaurant online ordering system.

What is online restaurant delivery, and how does it work?

Online restaurant delivery service is an online ordering process whereby customers can order food and have it delivered. It is a convenient way to enjoy restaurant meals without leaving home.

There are a few different ways that online restaurant delivery can work. Some restaurants partner with third-party delivery companies offering online ordering platform which takes orders and make deliveries.

Others have their own in-house delivery teams. In either case, the customer will generally need to create an account with the restaurant and provide their contact details and delivery address.

Once an order has been placed, the restaurant will prepare the food and hand it over to the delivery company or driver. The food will then be delivered to the customer’s door.

Online restaurant delivery is a great way to enjoy delicious food without having to cook it yourself.

It is also a convenient choice for those who live in busy urban areas where parking and traffic can make going out to eat a hassle.

How to choose the right system for your restaurant.

You’ve finally decided to take the plunge and open your own restaurant. Congrats! But the hard part comes: picking out the right online ordering system. With so many options on the market, it can be tough to know where to start.

Deciding to switch to online ordering for your restaurant can be daunting. There are a lot of different online ordering systems out there, and it can be hard to know which one is right for you.

Here are a few things to keep in mind when choosing an online food ordering system for your restaurant:

Ease of use:

The system should be easy for you and your staff to use. It should also be easy for customers to navigate. To get an idea of how user-friendly a system is, look at the demo or trial version and use it as a free online ordering system for a while.


There is a wide range in the cost of online ordering systems. Make sure to compare the features and prices of different systems before deciding. When considering cost, also consider the transaction fees that will be charged for each order.


The system should be able to integrate with your existing website and POS system. This will make it easier for you to manage orders and keep track of customers.


The system should be compatible with your existing POS system. Otherwise, you’ll need to invest in new software and hardware, which can be costly. To avoid this, check compatibility before making a final decision.

Customer support:

Choose a system that offers good customer support in case of any problems. Whichever system you choose, test it out before launch to ensure that everything works as it should.

Orders offer an order consolidation system to easily manage your restaurant’s online orders with a single device and keep track of all your online orders. Try it now.

How to set up the system and begin taking orders.


Your customers flock to your business in droves when they find out that you’ve gone online with your ordering system.

No longer will they have to waste time calling during business hours, only to hear a busy signal, or driving down to place an order, only to be told that you’re closed.

Online ordering makes it possible for customers to order 24/7, so they can always get their fix of your delicious food.

But how do you get started? Here’s a quick guide on setting up your online food ordering system and taking orders: 

1. Choose an online ordering system:

As mentioned before, there are many different online ordering systems on the market. Research and compare the features and costs of different options before making a decision.

2. Set up your account:

Once you’ve chosen a system, you’ll need to set up an account. This is generally an easy process that only requires your basic contact information and online food delivery address.

  1. Start taking orders:

Once your account is set up, you can start taking orders! Customers will be able to place orders through your website or mobile app. When an order comes in, you’ll be notified so that you can begin preparing the food.

4. Deliver the food:

Once the food is ready, someone on your team will need to deliver it to the customer’s door. This is generally done by car, but some restaurants also offer online food delivery by bike or scooter.

5. Get paid:

After the order has been delivered, you’ll receive payment from the customer. This is typically done via credit card, but some systems support other methods, such as PayPal or Apple Pay.

6. Repeat:

Rinse and repeat! Once you’ve got the hang of things, taking online food orders and delivering food will be a breeze. And your customers will be happy to have their favorite meals delivered to their door.

Online restaurant delivery is a great way to boost your business. By making it easier for customers to order, you’ll be able to increase sales and grow your customer base. So what are you waiting for? Get started today!

Some tips for providing a great customer experience through online delivery.

In today’s world, restaurant online ordering system is the way to go. You can avoid the crowds at the store, get precisely what you want to deliver right to your door, and do it all from the comfort of your own home. But what if you’re the one delivering the goods?

How can you be sure that your customers have a great experience, even if they never step foot in your store?

Here are a few tips:

1. Make your own website user-friendly and up to date.

Nothing is more frustrating than trying to order something online only to find that the website is outdated or difficult to navigate. Keep things simple and easy to use, and make sure your customers can easily find what they’re looking for.

2. Have a transparent returns policy.

Nobody likes surprises, at least when receiving their online order. Be upfront about your return policy, so there are no unpleasant surprises down the line.

3. Get your packaging right.

First impressions count, even when it comes to online food delivery. Make sure your packaging is clean and professional and arrives in good condition. Nobody wants to receive a damaged or poorly wrapped item, so take the time to get it right.

4. Communicate with your customers.

Keep them updated about their order, and let them know if there are any delays. Nobody likes to be left in the dark, so keep your customers in the loop.

5. Go the extra mile.

If you want to simply wow your customers, go above and beyond with your service. Throw in a little extra something for them, or send them a handwritten thank-you note. Little touches like this can make a big impression and leave your customers feeling valued.

By following these tips, you can ensure that your customers have a great experience with your online delivery service.

And happy customers mean repeat business and positive word-of-mouth – both of which are essential for any business.

Make your restaurant’s online delivery system work for you.

Setting up an online restaurant delivery system is a great way to increase profits and reach a wider audience. Customers can order food online and have it delivered to their doorsteps.

This convenience of online ordering means that more people are likely to order online food, increasing your restaurant’s sales. 

If you have any questions or need help getting set up, don’t hesitate to reach out to us for assistance. Thanks for reading!

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