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customers

C-viche Express Mexican Restaurant

Jessica Morales
quotes
The team is just amazing, whenever we have a question just one call and they fix the issue. I’ve been very happy since I started using orders.co, because my job has become a lot easier.

Jessica Morales

Owner of C-viche Express Mexican Restaurant

Top Benefits

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Personalized Website
Create your very own ordering website in no time with just your menu.
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Direct Ordering
Cut out the middlemen and give your customers an easy way to order directly from you without the commission!
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Reliable Delivery
Offer delivery on all website orders with in-house staff or through our delivery partners.
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Customers situation

Jessica Morales is the owner and operator of C~Viche Express, a quaint mexican seafood restaurant in the San Fernando Valley. Jessica was initially hesitant to use delivery apps, but through the onset of the pandemic she had no other choice. While the additional revenue was welcomed, Jessica soon realized that online ordering brough with it a new set of problems.

challenge

The Challenge

As orders came rolling in, C~Viche’s staff quickly became overwhelmed. Few of them had experience with delivery apps and were confused by the different user interfaces. This began to cause issues with order fulfillment and menu updates. Being a restaurant that is primarily known for fresh seafood, these were two major issues.

orders.co solution

Orders.co Solution

Soon after, Jessica found Orders.co and signed up for the Premium Package. Consolidating all her orders into one easy to manage platform. She also worked closely with a Menu Specialist to carefully craft her perfect master menu. Which was turned into a custom commission-free ordering website to increase revenue.

outcome

The Outcome

Since partnering with Orders.co, the C~Viche Express staff has completely eliminated all fulfillment issues and love how easily they can update item availability through their Master Menu. Total orders per month have doubled with a 40% increase in delivery app revenue. Her ordering website is gaining popularity and allows Jessica to offer her customers delivery through Orders.co’s truster fulfillment partners.

C~Viche express was struggling maintaining 3 separate tablets with limited counterspace.

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For the quaint mexican seafood restaurant this is a major issue as the majority of their menu is perishable. This means orders needed to be expedited quickly if the customer is to receive the freshest product possible.
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It was at this time that Jessica came across Orders.co. With a Premium Package, C~Viche’s tablets were consolidated into one machine and staff could process incoming orders easily in one interface. She also received help from a Menu Team Specialist, to rebuild her menu for a personalized commission-free ordering website.
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Now C~Viche Express is receiving more orders than ever and Jessica never has to worry about a disappointed customer. The improved efficiency and promotion of her commission-free ordering site has increased her revenue by 216% in just 5 months!

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