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customers

Pops Artisanal Creamery

Marthin Ken
quotes
The team is just amazing, whenever we have a question just one call and they fix the issue. I’ve been very happy since I started using orders.co, because my job has become a lot easier.

Marthin Ken

Owner of Pops Creamery

Top Benefits

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Personalized Website
Create your very own ordering website in no time with just your menu.
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Direct Ordering
Cut out the middlemen and give your customers an easy way to order directly from you without the commission!
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Reliable Delivery
Offer delivery on all website orders with in-house staff or through our delivery partners.
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All Your Online Orders in One Device

revenue

Customers situation

Marthin, owner of Pop’s Artisanal Creamery, started his shop in 2015. His vision was to create unique small batch flavors and offer his customers a unique ice cream experience. With everything from exotic latin fruits to an array of vegan options, within a few years Marthin had expanded to 3 locations. But, like many small businesses, Marthin needed to expand his revenue channels if he wanted to continue growing.

challenge

The Challenge

The nature of selling small batch artisan flavors is limited quantity. Within months of offering his unique flavors on delivery apps, Marthin noticed his stores kept receiving orders for soldout flavors. While he tried to get his staff to properly update the app menus, it proved difficult to train them on 4 different systems. This trend lead to a noticeable loss in revenue that had to be stopped.

orders.co solution

Orders.co Solution

Marthin signed up for a Premium Package and now has one device to service all his orders. His staff can quickly update specific flavor availability with a few clicks on their Master Menu and have all connected menus updated. A custom ordering website was crafted from Marthin’s menu and now he offers Loyalty Rewards for repeat business.

outcome

The Outcome

With the implementation of Orders.co, Marthin has eliminated any revenue loss from soldout flavors. His staff only spend ¼ of the time managing his delivery apps and he’s seen revenue increase across all 3 locations. Free from the stress of online ordering, Marthin is able to focus on what he loves. Crafting new and exciting recipes to delight his loyal customers.

Pops express was struggling maintaining 3 separate tablets with limited counterspace.

1
Over the last few years, his vision has grown with the addition of two new locations. But despite his success, there was one problem that has been a consistent thorn in his side. The use of delivery apps has been a welcomed source of additional revenue and provides new customers an easy avenue to try Marthin’s Ice Cream. Managing the menus for those apps has proven difficult because of his business model.
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Offering small batch artisanal flavors, while enticing for customers, sellout quickly when spread over 3 locations. Orders were being missed or rejected due to inventory shortages. Staff would forget to update one of the delivery apps or all of them entirely. Causing a loss of revenue and dissatisfied customers.
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Soon after Marthin discovered Orders.co and realized with app integration and Master Menu Management, he could eliminate this issue for good. Now with Orders.co, he has all his delivery apps integrated into one device where his staff can make availability updates to specific menu items to all connected platforms at once. Marthin can also monitor the performance of all his shops from one admin account.

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