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Home /Blog /Uncovering the Hidden Costs of Running a Restaurant: From Chargebacks to Unexpected Expenses

Uncovering the Hidden Costs of Running a Restaurant: From Chargebacks to Unexpected Expenses

Nairi BodroumianNairi Bodroumian
100 articles
6 min read
A cashier smilingly starting at the cashier monitor.

In the world of restaurants, there’s more to the story than tasty food and friendly service. 

Behind the scenes, hidden fees can sneak up on restaurant owners and affect their bottom line. 

From unexpected charges to the importance of customer dispute management, running a restaurant is a complex balancing act between making delicious dishes and managing finances.

Come along as we explore the challenges of hidden costs restaurant owners face every day.

What is a “Hidden Cost”?

Hidden costs are not immediately apparent or visible but still contribute to the overall cost of running a business. 

Unlike more apparent expenses like rent or employee salaries, hidden costs lurk beneath the surface, often catching business owners by surprise. 

These expenses can arise from various operations aspects, including procurement, maintenance, compliance, and unforeseen circumstances.

The Hidden Costs Behind Food

Did you know that quick-service and fast-casual restaurants have some of the highest costs for buying ingredients?

Beyond the tasty meals, there’s a secret side to running a restaurant: hidden costs that can affect its profitability. 

Let’s take a closer look at these hidden expenses and what they mean for restaurant owners.

Buying Ingredients

While customers enjoy their meals, restaurant owners face the challenge of sourcing ingredients. Prices can change, and finding good-quality ingredients is not always easy. This can make the cost of ingredients add up quickly, cutting into profits.

Wasting Food

In a busy kitchen, some food inevitably goes to waste. Whether it’s unused ingredients or food that goes bad, every bit of waste means losing money. Managing waste is crucial for keeping costs down in restaurants.

Creating Menus

Making a menu that customers love takes time and money. Developing a menu can be costly, from testing recipes to figuring out what people want to eat. Restaurant owners need to invest in creating menus that make both customers and their wallets happy.

Following Rules

Restaurants must follow safety rules to keep customers healthy. This means spending money on things like training staff and keeping equipment safe. Not following the rules can lead to fines and damage to a restaurant’s reputation.

Replacing Kitchen Equipment

Kitchen equipment is essential for restaurant operations, but it can also be costly to repair or replace when it breaks down. Unexpected equipment failures can disrupt workflow and lead to additional restaurant bills. Planning and budgeting for equipment maintenance and replacements are necessary to avoid unexpected costs.

Partnering with Delivery Services

While partnering with delivery services can expand a restaurant’s reach and increase sales, it also comes with hidden costs. Delivery service fees, commissions, and packaging expenses can eat into profits if not carefully managed.

Additionally, new laws, like the one in California banning hidden fees for diners, emphasize transparency. Delivery apps must ensure compliance and not inflate the initial cost of the meal. Diners should pay for what they eat without additional fees, ensuring fair pricing and transparency in the delivery process.

Relying on third-party delivery platforms can lead to losing control over the customer experience and data. Restaurant owners must carefully evaluate the financial implications of partnering with delivery services and consider alternative strategies to mitigate associated costs.

Using Technology

Technology helps restaurants run smoothly, but it can be expensive. Things like cash registers and inventory systems cost money to buy and keep running. Investing in the right technology can help restaurants save money in the long run.

Four Scenarios of Dealing with Hidden Costs for Restaurant Businesses

In the restaurant industry, having various real-life scenarios in front of you can help forecast hidden cost problems.

You can develop risk mitigation strategies to decrease costs and extra fees as much as possible!

Scenario 1: Supplier Price Increases

Imagine a restaurant that relies on a local farm for its fresh produce. Suddenly, the farm announces that it will raise prices due to higher production costs. The restaurant business now needs help absorbing the additional expense or passing it on to customers, risking pricing itself out of the market. 

Solution: To solve this, the restaurant could explore alternative suppliers, negotiate with the current supplier for better rates, or adjust menu offerings to accommodate the cost increase without significantly impacting prices.

Scenario 2: Equipment Breakdown

In the midst of a busy dinner rush, the restaurant’s refrigerator malfunctions, putting thousands of dollars worth of perishable ingredients at risk. 

Solution: The immediate solution involves calling for emergency repairs with hefty service fees and potentially high repair costs. 

To prevent future breakdowns, the restaurant may consider investing in preventive maintenance plans or budgeting for equipment upgrades to ensure reliability and minimize downtime.

Scenario 3: Staff Turnover

A key chef unexpectedly resigns, leaving the restaurant short-staffed and scrambling to find a replacement. 

In the meantime, the remaining staff members are stretched thin, leading to decreased productivity and increased stress levels. 

Solution: To address this, the restaurant could implement robust training programs to cross-train employees, improve retention strategies to reduce turnover rates, and streamline hiring processes to quickly fill vacancies without compromising on quality.

Scenario 4: Dealing with Disputing Customers and Chargebacks

Following a busy weekend, the restaurant received several complaints from customers dissatisfied with their dining experience. Some demand refunds and threaten to initiate chargebacks through their credit card companies. 

Dealing with these disputes requires time and resources and poses a risk of financial loss if chargebacks are processed. 

Solution: 

  • The restaurant could prioritize customer satisfaction by offering refunds or complimentary meals to resolve complaints promptly. 
  • Implementing stringent quality control measures and staff training can help prevent similar issues, reducing the likelihood of chargebacks and preserving the restaurant’s reputation and financial stability.
  • Leveraging the latest technology can streamline the resolution process. Automated chargeback notifications notify the restaurant immediately when a chargeback request is initiated, enabling them to address the issue promptly.

Unlocking Restaurant Success: Navigating Hidden Costs with Orders.co

Unexpected expenses, from supplier price hikes to equipment breakdowns and staff turnover, can quickly reduce profitability. However, by understanding these challenges and implementing proactive solutions, restaurant owners can mitigate risks and optimize their financial performance.

Moreover, in today’s digital age, leveraging technology is essential for streamlining operations and minimizing costs. 

Orders.co, for example, can prevent around 90% of chargebacks, keeping your costs under control! 

That’s not all.

The chargeback calculator by Orders.co facilitates estimating chargebacks in all US states. This way you can use it to calculate your monthly chargebacks and compare them to the average in your respective state, keeping track of your fees efficiently.

Orders.co also offers innovative solutions to help restaurants keep chargeback costs in check:

  • Email alerts keep restaurant owners informed of chargeback requests in real time.
  • Dispute recommendations provide tailored guidance for resolving disputes efficiently.
  • Customizable web choices offer flexibility in processing disputes according to restaurant protocols.

Schedule a FREE demo call with Orders.co and discover how to unlock your business’s full potential.

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